FREQUENTLY ASKED QUESTIONS


Shipping Destinations and times:

  • We ship worldwide.
  • USA West coast 2-3 days
  • USA East coast 4-7 days
  • Canada 6-8 days
  • South America 7-9 days
  • Europe & Asia 3-8 days or 14-21 days depending on shipping service selected
  • Australia & New Zealand 5-8 days or 14-21 days depending on shipping service selected

Hassle Free Returns and Exchanges:

If you have received a damaged or defective item, we will exchange it for you hassle free. Just send us an email request to support@lt-b.com or using the contact form below specifying your model name, serial # of the unit and your address and telephone # and we will email you a prepaid shipping label for you to be able to return your item for exchange completely free of charge.


Hassle Free Warranty:

We provide 1-year warranty for all our products. If you have a warranty related issue just send us an email request to support@lt-b.com or using the contact form below.
In your email to us please indicate the following:
1. Your name and phone #
2. Model name and serial # of the product
3. Problem you are having with the product
Our friendly customer service representatives will reply to you with instructions on how to return the product to us.


Product Comparison or How to Choose:

EcoHome - the ultimate whole house air purifier that includes all our technology and is great for the whole house up to 3,000 ft2
EcoRoom - is our best purifier for any single room at home or at the office as it has all our technology and remote control.
EcoTravel - will be your best companion on the go: cars, hotel rooms, mobile homes, yachts.
EcoSpace - is compact and great for bathroom, storage, garage, laundry room, basement and attic.
EcoFood – is a must have to wash and disinfect fruits, vegies, meat and fish.
EcoShield – don’t leave home without it - great in flights, buses, malls, movie theaters, classrooms and auditoriums.
EcoWear – uniquely designed air purifier for your closet to remove odors from your clothes and shoes.